How do I change the phone number or the email from my account?
How do I know my cloud space usage?
How do I delete my account?
I couldn`t receive the code to confirm my mobile phone number or email.
I forgot my password, how can I retrieve it?

How do I change the phone number or the email from my account?

The phone number or email is available:

You can change the mobile phone number or the email from your account in Setting.

1. Tap your avatar in the top left corner of Home Page

2. Tap your avatar in My Page

3. In Account, tap Account Management

4. In Account Management, you can change the phone number or the email which has been bind on your account

5. When you change the number or email, you may be asked to enter a confirmation code. Enter your confirmation code and tap Confirm


The phone number or email is unavailable:

Please send an email to elfinbook@hzqihui.cn.

You need to provide us with some information that can verify your identity. Such as common login devices, registration time, nickname, avatar photo, etc. If you buy some ELFINBOOK products, you can provide the VIP code.

We will verify your information, then help you to change the phone number or email from your account.